|
|
 |
Fruit Replacement & Refund Policy
Hyatt Fruit Company values our customers – We are passionate about delivering the highest quality gift-grade fruit available and nothing short of excellent customer service! Our customer service representatives are available to help regarding potential replacement fruit needs or refund requests.
Hyatt Fruit makes every effort to ensure our customers have a successful and wonderful citrus experience, but from time to time there may be situations where a refund may be requested. These requests will be addressed on a personal and individual basis with customer satisfaction as our goal in resolving any and all problems.
Please take a moment to read our policies below...
Make sure the shipping address is valid and correct!
Hyatt Fruit is not responsible for undeliverable packages due to incorrect or incomplete shipping addresses provided by the customer. Refunds cannot be granted when the customer has provided incorrect or incomplete shipping information. We will or course re-send packages to a corrected address if customer agrees to the cost of a new transaction. Hyatt Fruit may refund shipping charges in particular situations, but only at the discretion of the company following a full review of the situation.
Make sure the recipient will be available!
Please understand that Hyatt Fruit can not be responsible for undeliverable packages due to recipients being unavailable. Please understand that Hyatt Fruit can not accept returned packages or offer refunds for packages with one or more recorded delivery attempt notices.
Order early!
We cannot guarantee precise delivery dates, though we always do our best to deliver within or as close to your “requested arrival week” as possible. Sorry, but due to possible harvest or weather induced delays, we can not provide refunds for citrus order delivery delays. Partial refund amounts may be approved and will be determined by the company following a full review of the situation.
No returned fruit please!
Please also note that food items should not be returned as we are not able to accept shipments of returned perishable items.
|
|
|
|
